Metropolitan FRANCE :
Home & relay point: 2 to 3 working days (+3 working days if customized).
Express: 24h to 48h for orders placed before 12pm, Monday to Friday (+3 working days if customized).
EUROPE :
Home & relay point: 3 to 4 working days (+3 working days if personalized).
United Kingdom and Switzerland: a customs clearance delay may be added to the estimated delivery date.
DROM / DOM TOM :
Home: 8 to 10 working days (+3 working days if customized).
A customs clearance delay may be added to the estimated delivery date.
What are the delivery charges and methods?arrow-down
Europe (European Union, United Kingdom, Switzerland): Free delivery for orders over €30
Delivery methods by country:
- Pickup points: €4.50 - Free from €30 purchase - Colissimo without signature
- Home delivery: 6€ - Free from 30€ purchase - Colissimo without signature
- Express: 15€ - Chronopost with signature
DROM / DOM TOM
- Home delivery: 15€ - Free delivery from 50€ - Colissimo without signature
What are the return conditions?arrow-down
Returns are authorized within 30 days of delivery of the order.
Orders placed between November 1 and December 15, 2024 benefit from an extended return period, until January 15, 2025. Outside these dates, the 30-day return period applies.
Exchanges will no longer be available from 15/11/2024. After this date, only refunds will be offered.
Return costs: €5 will be deducted from the refund (per return request) to generate a prepaid label.
Countries concerned: France, Belgium, Germany, Spain, Luxembourg.
For all other countries/regions, the cost of the return label is borne by the customer.
Click here to see the full conditions and the returns portal.
Le couvercle que j’avais était abîmé car je ne l’avais pas bien lavé depuis que j’avais acheter la boîte isotherme, celui-ci est parfait! J’en prendrai soin!