Lifetime Warranty

Durability is good.
Guaranteeing it is even better.

Your Qwetch comes with a lifetime warranty.

Because at Qwetch, sustainability isn’t just a marketing pitch—it’s our reason for being—we guarantee our water bottles and containers against manufacturing defects for as long as you own them.

This commercial warranty is in addition to your legal warranties and does not replace them.

European Union - All purchasing channels - First-time buyers only - Response within 2–3 business days

What Is Covered by the Lifetime Warranty

Only inherent defects affecting the product are covered—not damage resulting from improper use or maintenance.

- Leakage: Leakage through the cap or seal under normal conditions of use - excluding impact or wear and tear.
-> Replacement of the seal or cap, or replacement of the entire product if there is a structural defect.

- Insulation defect: Abnormal loss of thermal performance due to a defect in the inner double wall—excluding impact or drops.
-> Replacement of the entire product (the double wall cannot be repaired)

Covered products: All Qwetch containers purchased on or after July 1, 2026, excluding Re-love products, replacement parts, accessories, and Solid Drinks.

The warranty is granted to the original purchaser of the product for its entire lifespan—as long as they remain the owner. It ends if the product is resold or donated.

What Is Not Covered

The lifetime warranty covers defects inherent to the product, not damage caused to it.

The following are not covered:

- Damage caused by a fall or impact (including any resulting loss of thermal performance)

- Normal wear and tear: superficial scratches, signs of use, cosmetic changes, etc.

- Defects resulting from maintenance not performed in accordance with Qwetch’s recommendations

- Repairs performed by an unauthorized third party

- Use of non-genuine accessories

- Use contrary to the manufacturer’s recommendations

- Errors resulting from product customization

- Accessories, replacement parts, and Solid Drinks products

A fall or impact may affect a product’s thermal performance without necessarily indicating a manufacturing defect: such situations are excluded from the lifetime warranty. Please refer to our user instructions to determine what constitutes normal use.

Activate my lifetime warranty and save time

You can now register your product on Qwetch.com. This is a separate process from filing a claim and does not replace it.

3 reasons to activate my warranty :

1 – You save time: Once you’ve registered your product and submitted your supporting documents, you won’t need to provide them again if necessary

2 – You’ll receive a warranty certificate: Issued in your name, it’s stored in your customer account

3 – You’ll receive priority service: Your file is already complete, so it will be processed more quickly in the event of a defect

How do I activate my warranty?

To qualify for the lifetime warranty, your product must be eligible and have been ordered on or after July 1, 2026.

To activate it, please have the following information ready:
- Product reference (found on the barcode label on your product: QDXXXX, QEXXXX, QMXXXX…)
- Lot number (found on your product: W02XXXX, W09XXXX…)
- Proof of purchase (photo of the receipt, order confirmation email…)

Conditions for Eligibility for This Warranty

Damit Ihr Produkt anspruchsberechtigt ist, muss es ab dem 1. Juli 2026 in der Europäischen Union bestellt worden sein.

Bei einem Garantieantrag sind folgende Nachweise vorzulegen:

- Seriennummer: Diese befindet sich auf der Unterseite Ihres Produkts und ist für die Rückverfolgbarkeit und die Überprüfung der Anspruchsberechtigung erforderlich.

- Kaufnachweis: Rechnung, Kassenzettel oder Bestellbestätigung. Dieser ist zwingend erforderlich, um zu überprüfen, ob Sie der Erstkäufer sind.

- 3 obligatorische Fotos: Gesamtansicht des Produkts · Rückseite (Seriennummer) · Nahaufnahme des festgestellten Mangels

– Meldung innerhalb eines Monats: Der Antrag muss innerhalb eines Monats nach Feststellung des Mangels gestellt werden.

Haben Sie Ihr Produkt bereits registriert? Dann müssen Sie uns lediglich die obligatorischen Fotos übermitteln.

File a warranty claim

Have you noticed a defect in your Qwetch product?
Here’s what to do:

Where: Go to the “Submit My Request” form

When: Within one month of noticing the defect.

Information to provide:

- a description of the defect;

- 3 photos: an overall view of the product, a shot of the back with the serial number visible, and a close-up of the defect;

-If your product has not been activated yet: last name, first name, address, ZIP code, city, country, email, product reference number, place and date of purchase, lot number, and a photo of your receipt.

Next steps: Our team will send you a case reference number via email, followed by a response within 2 to 3 business days.

FAQ
What exactly does a lifetime warranty mean?

It covers your product against manufacturing defects for your entire lifetime, as long as you are the original owner. If you sell or give away your product, the warranty does not transfer to the new owner.

My bottle has been leaking for a few months - is this covered?

It depends on the cause of the leak.

Covered - The leak is due to a defect in the cap or seal that is unrelated to an impact or improper maintenance: covered under the lifetime warranty.

Not covered - The bottle was dropped or subjected to an impact before the leak appeared: the impact may have compromised the seal even though there was no initial manufacturing defect.

Not covered - The cap was placed in the dishwasher contrary to the instructions: thermal deformation is not covered.

My coffee doesn't stay hot as long as it used to.

Loss of thermal insulation is covered if it is abnormal and related to a defect in the double wall.

Covered—The bottle has never been dropped, is properly maintained, but is clearly losing its thermal performance: probable double-wall defect; claim accepted.

Not covered - The bottle has been dropped or struck: an impact can create a micro-void in the double wall even without a manufacturing defect.

Not covered - Thermal performance decreases slightly over time: this is normal wear and tear, not covered.

What is the difference between this and the statutory warranty?

The legal warranty of conformity covers defects that appear within two years of purchase. Our lifetime warranty goes far beyond that: it covers the same types of manufacturing defects with no time limit, as long as you own the product.