The life of a Qwetch

Once the product has been conceived, it's up to our graphic designers and stylists to imagine its visual aspect. Some projects are also carried out in collaboration with talented artists (Lou Ripoll, Soledad Bravi, JC Pieri, etc.) who make our containers their own in the most beautiful way. Here again, the key is to work hand-in-hand with our partner factories to select the printing or coating technologies that will give the best graphic rendering while ensuring maximum durability.

Furthermore, the customization of our bottles are made in our French engraving workshop. Businesses and private individuals can have their names, first names or logos engraved on our products, with the benefit of a competent support service.

Stainless steel has many advantages: it does not alter the organoleptic properties (color, odor, flavor) of food, it is shock and corrosion resistant, hygienic and easy to clean. It is an extremely durable material, and 100% recyclable (when waste is recycled). To manufacture our products, we use 18/8 SUS 304 stainless steel, i.e. stainless steel with 18% chromium and 8% nickel, which guarantees the highest food-grade quality and durability of our stainless steel products.

Our partner factories are part of the BSCI (Business Social Compliance Initiative) fair trade program initiated by the Amfori association, of which we are a member, which has been working for 40 years to ensure that relations between manufacturers and sponsors are transparent and mutually beneficial. Under the BSCI program, production sites are audited at least every two years, in order to establish social, economic and environmental improvement programs.

Each audit checks working conditions, worker safety, the legal minimum wage, etc. In addition, our collaborating factories undertake to respect a strict code of conduct that complies both with the conventions of the International Labour Organization and with our own requirements in terms of transparency.

Our single-unit packaging has just one function: to protect our products. To minimize their environmental impact, we have streamlined our packaging as much as possible, reducing the amount of printed text and discontinuing color printing. We have swapped packaging made from multi-layered materials that cannot be recycled for boxes and labels made from kraft paper, a material sourced from sustainably managed forests and FSC (Forest Stewardship Council) certified.

This is the first step in our packaging optimization strategy, the main aim of which is clear: to use as little material as possible - or even to do without any packaging when logistically feasible. In addition, we promote the reuse of cardboard in the supply chain by collaborating with partners who crush and reuse cardboard for parcel cushioning.

We choose our merchandising materials to be eco-designed, minimalist, simple but clever at the same time, with the aim of giving pride of place to our products. We prefer raw, environmentally-friendly materials such as wood, kraft or recycled paper, FSC-certified whenever possible.

Each product is designed in Europe to be as uncluttered as possible, with a minimum of printing. Some of our pediments are even 2-in-1: they carry two interchangeable messages depending on the bottle presented. A way to save materials for a more rational merchandising.

After-sales service is managed from our Aix-en-Provence premises, where a dedicated center is set up. It's a local, responsive and efficient service, which responds to customers' needs by telephone and e-mail. Our after-sales service teams monitor customer satisfaction on an ongoing basis, notably via the Trustpilot tool on which consumers have given us a rating of 4.8/5.

Since 2021, our single-unit boxes have been made entirely of kraft. Totally recyclable, we believe kraft is one of the most environmentally-friendly materials available, as it is made from wood fibers and requires no additional chemical treatment (e.g. bleaching). It should be disposed of with dry, unsoiled paper and cardboard, so as to be fully recycled.