Encourage continuous improvement in manufacturing methods, promote transparency and study the possibility of locating certain production stages as close as possible to users.

The life of a Qwetch

1. Ecoconception & design

Working together to design innovative models

Our ecodesign and product design department is based in our Aix-en-Provence offices, where each of our products is designed and thought through by Qwetch teams, with the daily support of R&D engineers from our partner factories. For very specific projects, we are supported by design and conception agencies that complement our expertise.

Designing for our products

Once the product has been conceived, it's up to our graphic designers and stylists to imagine its visual aspect. Some projects are also carried out in collaboration with talented artists (Lou Ripoll, Soledad Bravi, JC Pieri, etc.) who make our containers their own in the most beautiful way. Here again, the key is to work hand-in-hand with our partner factories to select the printing or coating technologies that will give the best graphic rendering while ensuring maximum durability.

Furthermore, the customization of our bottles are made in our French engraving workshop. Businesses and private individuals can have their names, first names or logos engraved on our products, with the benefit of a competent support service.

2. Choice of materials & raw materials

Healthy, tested materials

We choose glass or stainless steel, healthy materials that can come into contact with food and beverages, hot or cold, without harming the body, unlike plastic or aluminum. Furthermore, our products are tested to meet European and French food contact standards, as well as the requirements of the European REACH (Registration, Evaluation and Authorisation of Chemicals) regulation aimed at protecting consumers from harmful chemicals in consumer goods.

We use other materials such as PP5 (polypropylene) or Tritan™ for caps or accessories, as well as silicone material, which is essential for guaranteeing a perfect seal. However, we take care to ensure that they never come into direct contact with the food or liquid contents for any length of time. In fact, the inside of all our closures - even those mainly made from polypropylene - is lined with a stainless steel plate.

Why stainless steel?

Stainless steel has many advantages: it does not alter the organoleptic properties (color, odor, flavor) of food, it is shock and corrosion resistant, hygienic and easy to clean. It is an extremely durable material, and 100% recyclable (when waste is recycled). To manufacture our products, we use 18/8 SUS 304 stainless steel, i.e. stainless steel with 18% chromium and 8% nickel, which guarantees the highest food-grade quality and durability of our stainless steel products.

3. Production

The isotherm, an Asian speciality

For over 10 years, we have been working with Chinese production plants specializing in the manufacture of stainless steel insulated containers. This long-standing expertise is linked, among other things, to the traditional cultivation of tea and the daily consumption of hot water and infusions. Today, our partners are among the world leaders in this industry.

Ethical production management

Our partner factories are part of the BSCI (Business Social Compliance Initiative) fair trade program initiated by the Amfori association, of which we are a member, which has been working for 40 years to ensure that relations between manufacturers and sponsors are transparent and mutually beneficial. Under the BSCI program, production sites are audited at least every two years, in order to establish social, economic and environmental improvement programs.

Each audit checks working conditions, worker safety, the legal minimum wage, etc. In addition, our collaborating factories undertake to respect a strict code of conduct that complies both with the conventions of the International Labour Organization and with our own requirements in terms of transparency.

4. Transport

Maritime transport, the least carbon-intensive choice

On average, a bottle travels 22,000 km before reaching the consumer. Of this total journey, 19,500 km are made by container ship, corresponding to just 2% of our CO2 emissions in 2020. The remaining 2,500 km are covered by truck, accounting for almost 12% of our Bilan Carbone®.

Sea freight therefore emits much less carbon per ton transported and per kilometer than road freight. We keep air freight to a minimum because of its high carbon impact. Our policy is to use air freight only for sample shipments, necessary for product development.

5. Packaging

Optimizing & reducing our packaging

Our single-unit packaging has just one function: to protect our products. To minimize their environmental impact, we have streamlined our packaging as much as possible, reducing the amount of printed text and discontinuing color printing. We have swapped packaging made from multi-layered materials that cannot be recycled for boxes and labels made from kraft paper, a material sourced from sustainably managed forests and FSC (Forest Stewardship Council) certified.

This is the first step in our packaging optimization strategy, the main aim of which is clear: to use as little material as possible - or even to do without any packaging when logistically feasible. In addition, we promote the reuse of cardboard in the supply chain by collaborating with partners who crush and reuse cardboard for parcel cushioning.

6. Logistics & distribution

Our products close to you

Our products are available for sale on our qwetch.com website and in all our partner stores: organic and bulk food stores, department stores, tableware stores, tea/roaster stores and a selection of sports & outdoor stores. Our distribution network is designed with proximity in mind.

Our aim is to be present throughout the country, as close as possible to our customers and users, in order to reduce the carbon impact of their journeys.

For a well-thought-out merchandising approach

We choose our merchandising materials to be eco-designed, minimalist, simple but clever at the same time, with the aim of giving pride of place to our products. We prefer raw, environmentally-friendly materials such as wood, kraft or recycled paper, FSC-certified whenever possible.

Each product is designed in Europe to be as uncluttered as possible, with a minimum of printing. Some of our pediments are even 2-in-1: they carry two interchangeable messages depending on the bottle presented. A way to save materials for a more rational merchandising.

7. Use & care

Good care for better durability

Careful maintenance of our products guarantees long service life. An isothermal bottle that has been carefully cleaned will retain its properties indefinitely. Stainless steel, like glass, is easy to clean - with a little elbow grease and baking soda. We also offer a range of spare parts (lids, gaskets, etc.) for repairs, to further enhance the durability of our products.

Local customer service

After-sales service is managed from our Aix-en-Provence premises, where a dedicated center is set up. It's a local, responsive and efficient service, which responds to customers' needs by telephone and e-mail. Our after-sales service teams monitor customer satisfaction on an ongoing basis, notably via the Trustpilot tool on which consumers have given us a rating of 4.8/5.

8. Recycling

Stainless steel, an infinitely recyclable raw material

Stainless steel is 100% recyclable and highly valued by many industries for its durability and strength. In France, stainless steel is recycled if deposited in public waste collection centers.

Fully recyclable packaging

Since 2021, our single-unit boxes have been made entirely of kraft. Totally recyclable, we believe kraft is one of the most environmentally-friendly materials available, as it is made from wood fibers and requires no additional chemical treatment (e.g. bleaching). It should be disposed of with dry, unsoiled paper and cardboard, so as to be fully recycled.

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