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Gift Card

20.00€–100.00€

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E-Gift card redeemable on all products on the website. Can be used in one or several times. No extra fees. The card is sent by email.

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SHIPPING

Where do you ship?

We ship to France Metropolitan, Corsica, FOD and countries of the European Union & Schengen Area.

What are the shipping methods?

We provide 4 shipping methods:

  • Home delivery without signature.
  • Home delivery with signature.
  • Pickup & Go location delivery.
  • Express home delivery with signature.

Disclaimer: some shipping methods may be unavailable because of economic reasons or unavailability of the service in certain countries or regions.

What are the shipping costs?

Shipping costs differ depending on the method of delivery and destination.

France Metropolitan, Corsica and Belgium:

  • Pickup & Go location delivery: 4,50 € (tax included) - Free over 20 € order (tax included).
  • Home delivery without signature: 6 € (tax included) - Free over 60 € order (tax included).
  • Home delivery with signature: 8 € (tax included) - Free over 60 € order (tax included).
  • Express home delivery with signature: 10 € (tax included)

 

FOD (French Overseas Departments) :

  • Home delivery with signature: 15 € (tax included if applicable).

FOD are subjects to taxes and custom duties payable by the client at reception of the parcel.

 

International :

  • Home delivery with signature: 15 € (tax included if applicable). Countries of the European Union & Schengen Area.

 

Taxes and custom duties

Customs duties, taxes and various dues or impositions payable on importing goods are the client's responsibility on reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

How fast are orders processed and shipped?

Orders are shipped within 24h to 3 days (depending on the products and holiday periods) following their confirmation. Orders placed on Fridays after 12pm or during the weekend will be processed the following Monday. Note: be aware of an extra 48h delay with personalized products and bottles from the Summer, Winter, Tropical and Unicorn collections.

What are the usual carrier delays?

Note: be aware of an extra 48h delay with personalized products and bottles from the Summer, Winter, Tropical and Unicorn collections.

 

FRANCE Metropolitan:

Home & pickup: 2/3 days.
UPS: 24h / No delivery on weekends.

 

 

BELGIUM:

Home & pickup: 3/4 days.
UPS: 48h / No delivery on weekends.

 

FOD:

Home delivery: 4 to 9 days.

 

EUROPE:

UPS: 4 to 9 days / No delivery on weekends.

RETURNS

How can I make a return?

  • Returns are accepted within 14 days upon reception of your order, for all products* bought on the e-shop www.qwetch.com.

    *Personalized products are finale sale and cannot be returned. If your personalize product is defective upon reception, please contact us directly.

     

    Return conditions

    • The product must be unused and in its original packaging.
    • Include the return form, available here, with the package.
    • Send the package to the following address:
    • Send the package to the following address: LA RUCHE LOGISTIQUE, Voie Communale 4, 21320 Créancey, FRANCE.

    Shipping and handling costs (to the Qwetch logistics center) are the client's responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

    International client

    Returns are accepted for foreign customers, please reffer to the listed conditions overhead.

    Nb : If you bought Qwetch products through a reseller, please contact them directly.

Refund

Once the package is received, the product will be inspected and validated for the return eligibility. When the return is confirmed, the refund will be facilitated within 14 days, on the original form of payment. If you have any questions regarding your refund, please contact us with your order number.

WARRANTY

What is the warranty on Qwetch products?

wetch guarantees its products for 2 years against manufacturing defaults, upon reception date.

The non-respect of the use & care conditions voids the warranty. These conditions are searchable on every product page of the e-shop www.qwetch.com. In case of a default on a "limited series" or "customization" product, Qwetch cannot guarantee to replace it by a similar product. If the default is linked to a spare part (sealing joint, lid, filter...), only the said spare part will be replaced.

To make a claim, please get in touch through our contact form and attach:

  • a proof of purchase,
  • a description of the problem encountered,
  • detailed photos of the product.

Before making a claim, please verify these 3 tabs hereunder:

Your product does not keep hot nor cold

To verify if your product keeps hot, pour hot water in your container and close the lid. After 5 min, feel the outer part of the product. If you feel several hot areas, then your product is not insulated. The insulation (hot or cold conservation) is guaranteed if the product is intact, without any impact and if it does not keep hot nor cold upon reception.

Your product is not leakproof

Make sure the sealing joint is well positionned and the lid properly closed. The leakproofness is guaranteed if the product is intact, without any impact.

Your product has been damaged during transport

All defaults linked directly to a problem of transport are guaranteed. It is necessary to keep proof of the damaged cardboard and packaging to proceed with the claim.