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Your product does not keep hot or cold


To check if your product keeps warm, pour hot water into your container before closing it. After 5 min, touch the outside of the container. If you feel strong heat areas, your product is not isothermal.

Do not hesitate to contact our consumer service at In order to bring you a solution!

The isotherm (hot or cold conservation) is guaranteed only if the product has not undergone a shock or fall.

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