Your product does not keep hot or cold

To check if your product keeps warm, pour hot water into your container before closing it. After 5 min, touch the outside of the container. If you feel strong heat areas, your product is not isothermal.

Do not hesitate to contact our consumer service at contact@qwetch.com In order to bring you a solution!

The isotherm (hot or cold conservation) is guaranteed only if the product has not undergone a shock or fall.