PRODUCTS

Insulated stainless steel teamugs: 300ml / 10oz and 400ml / 13.5oz.
Double-wall glass teamugs: 320ml / 10.8oz and 430ml / 14.5oz.
Insulated stainless steel lunchboxes: 500ml / 16.9oz.
Insulated stainless steel bottles: 260ml / 8.8oz, 350ml / 11.8oz, 500ml / 16.9oz, 750ml / 25.4oz and 1,5L / 50.7oz.

  • 260ml: traditional porcelain teacup.
  • 350ml: can size.
  • 500ml: perfect size to replace everyday plastic bottles.
  • 750ml: size of a bottle of wine.
  • 1,5L: family-size plastic water bottle.

Qwetch products are made by specialists, whose technics and raw materials guarantee a high level of temperature conservation, whether hot or cold.

The vacuum insulated technology and the numerous quality controls, opperated along the production lines, ensure these great performances, even on small volume capacities.

  • Insulated stainless steel teamugs 300ml :  5 hours hot / 7 hours cold.
  • Insulated stainless steel teamugs 400ml :  6 hours hot / 8 hours cold.
  • Double-wall glass teamugs 320ml and 430 ml : 1 hour hot.
  • Insulated stainless steel bottles 260ml, 350ml, 500ml, 750ml and 1,5L : 12 hours hot / 24 hours cold.
  • Insulated stainless steel lunchboxes 500 ml : 5 hours hot / 7 hours cold.

Yes, all Qwetch containers are leakproof thanks to silicone seals placed on lids.

Clean your products and spare parts before the initial use and after each use. Clean with warm soapy water (mild detergent).
Rinse thoroughly and let it dry heads down.
For a deep clean, we recommend using a tea spoon of baking soda, warm water and a cleaning brush. If needed, let the baking soda sit for a few hours before rinsing.
Caution: do not use abrasive products to clean, it may spoil your containers.

Do not put in the microwave nor in the oven.
Do not put in the dishwasher.

Insulated containers are ethically and responsibly made in China, in selected factories and managed very closely by our Chinese team and ourselves.
We work with our Chinese team who is constantly in touch with the manufactures. We also visit several times a year to discuss with engineers and find ways to make each product better and more efficient. Qwetch has several quality controls during production processes, made by independent laboratories (SGS international…), regarding raw material quality, compliance monitoring and quality of final products before departing for France. We choose factories for their quality and social engagement

Our organic cotton accessories are certified GOTS, designed in France and made in India by an ethical cooperative Les Mouettes Vertes.
The Cork sleeves are designed in France and made in Portugal by artisans.

The rigorous selection of raw materials such as glass, stainless steel 304 18/8 and BPA-free PP5, allows Qwetch to say that its products are the healthiest alternative to plastic and aluminum containers, made of phthalates and endocrine disruptors, proven to be harmful for your health.

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PAYMENT

You have two possibilities:

  • Secure payment via CB / MasterCard / Visa
  • Secure payment via Paypal

We work with renowned partners to offer the best quality service regarding your payment. Credit card payment is entirely secured on our website thanks to the Crédit Agricole online payment security system. Your banking information are safely directed to Crédit Agricole e-transactions. We use the 3D SECURE protocol to ensure a 100% secured payment.

SHIPPING

We ship in France Metropolitan, Corsica, FOD and anywhere else in the world.

We provide 4 shipping methods:

  • Home delivery without signature.
  • Home delivery with signature.
  • Pickup & Go location delivery.
  • Express home delivery with signature.

Disclaimer: some shipping methods may be unavailable because of economic reasons or unavailability of the service in certain countries or regions.

Shipping costs differ depending on the method of delivery and destination.

France Metropolitan, Corsica and Belgium:

  • Pickup & Go location delivery: 4,50 € (tax included) – Free over 60 € order (tax included).
  • Home delivery without signature: 6 € (tax included) – Free over 60 € order (tax included).
  • Home delivery with signature: 8 € (tax included) – Free over 60 € order (tax included).
  • Express home delivery with signature: automatically calculated depending on the weight of the package.

FOD (French Overseas Departments) :

  • Home delivery with signature: 15 € (tax included if applicable).

International :

  • Home delivery with signature: 15 €(tax included if applicable). Austria, Germany, Sweden, Swiss, Finland, Spain, Netherlands, Portugal, Italy, United Kingdom.

For the rest of the world, the costs are calculated depending on the weight and destination of the package.

Packages are shipped within 2 to 5 days following the order and up to 10 days for customized bottles. Orders placed on Fridays or during the weekend will be processed the following Monday.

Shipping delays depend on the carrier and on the destination. They vary between 24h and 9 days depending on the carriers (more info in the following tab). Shipping delays start when the carrier collects the package from the warehouse.

In consequence, to determine the date of receipt, you need to add to the shipping delays the order process delay, which takes usually 48 hours but can be up to 5 days during holiday periods.

France Metropolitan:

Coliposte: 48h/72h.
Mondial relay: 4/5 days.
Chronopost: 24h.

Belgium:

Coliposte: 3/4 days.
Chronopost: 48h.

Europe/World:

Home delivery: 4/9 days.
Chronopost: 48h.

RETURNS

  • Returns are accepted within 14 days upon reception of your order, for all products bought on the e-shop www.qwetch.com.

    Return conditions

    • The product must be unused and in its original packaging.
    • Include the return form, available here, with the package.
    • Send the package to the following address: LA RUCHE LOGISTIQUE, Voie Communale 4, 21320 Créancey, FRANCE.

    Shipping and handling costs (to the Qwetch logistics center) are the client’s responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

    International client

    Returns are accepted for foreign customers, please reffer to the listed conditions overhead.

    Nb : If you bought Qwetch products through a reseller, please contact them directly.

Once the package is received, the product will be inspected and validated for the return eligibility. When the return is confirmed, the refund will be facilitated within 14 days, on the original form of payment. If you have any questions regarding your refund, please contact us with your order number.

WARRANTY

wetch guarantees its products for 2 years against manufacturing defaults, upon reception date.

The non-respect of the use & care conditions voids the warranty. These conditions are searchable on every product page of the e-shop www.qwetch.com. In case of a default on a “limited series” or “customization” product, Qwetch cannot guarantee to replace it by a similar product. If the default is linked to a spare part (sealing joint, lid, filter…), only the said spare part will be replaced.

To make a claim, please get in touch through our contact form and attach:

  • a proof of purchase,
  • a description of the problem encountered,
  • detailed photos of the product.

Before making a claim, please verify these 3 tabs hereunder:

To verify if your product keeps hot, pour hot water in your container and close the lid. After 5 min, feel the outer part of the product. If you feel several hot areas, then your product is not insulated. The insulation (hot or cold conservation) is guaranteed if the product is intact, without any impact and if it does not keep hot nor cold upon reception.

Make sure the sealing joint is well positionned and the lid properly closed. The leakproofness is guaranteed if the product is intact, without any impact.

All defaults linked directly to a problem of transport are guaranteed. It is necessary to keep proof of the damaged cardboard and packaging to proceed with the claim.