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Teamug Originals Magenta

Keep your favorite teas hot & cold!

300ml400ml
Clear

Description

  • Comes with 2 filters.
  • Keeps Hot and Cold.
    • 300ml / 10.5 oz: 5h Hot / 7h Cold.
    • 400ml / 14 oz: 6h Hot / 8h Cold.
  • Internal, external walls and inner part of the lid made of stainless steel 304 (18/8).
  • Great resistance to corrosion and impacts.
  • Internal wall without any coating or lacquer (unlike aluminum containers).
  • Does not alter flavors and taste.

Additional information

Weight 0.3000 kg
Color

Size

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Diameter

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Diameter opening

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Leakproof

Manufacturing

Height

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Main material

Weight

Care & Use

  • Do not put in the dishwasher, oven, microwave or freezer.
  • Clean before each use.
  • Clean with warm soapy water and/or with baking soda using a non-abrasive element.
  • Let it dry heads down.
  • Store with lid removed.
  • Careful, hot liquids or hot foods can burn: use the product with caution.
  • Do not overfill. Fill to just below the threading in the body.
  • To prevent spills and leaking, properly and fully tightened the lid to ensure an airtight seal. Transport upright is recommended.

For more info, please refer to FAQs or contact us directly.

How to use the filters?

SHIPPING

We ship in France Metropolitan, Corsica, FOD and anywhere else in the world.

We provide 4 shipping methods:

  • Home delivery without signature.
  • Home delivery with signature.
  • Pickup & Go location delivery.
  • Express home delivery with signature.

Disclaimer: some shipping methods may be unavailable because of economic reasons or unavailability of the service in certain countries or regions.

Shipping costs differ depending on the method of delivery and destination.

France Metropolitan, Corsica and Belgium:

  • Pickup & Go location delivery: 4,50 € (tax included) - Free over 60 € order (tax included).
  • Home delivery without signature: 6 € (tax included) - Free over 60 € order (tax included).
  • Home delivery with signature: 8 € (tax included) - Free over 60 € order (tax included).
  • Express home delivery with signature: automatically calculated depending on the weight of the package.

FOD (French Overseas Departments) :

  • Home delivery with signature: 15 € (tax included if applicable).

International :

  • Home delivery with signature: 15 €(tax included if applicable). Austria, Germany, Sweden, Swiss, Finland, Spain, Netherlands, Portugal, Italy, United Kingdom.

For the rest of the world, the costs are calculated depending on the weight and destination of the package.

Packages are shipped within 2 to 5 days following the order and up to 10 days for customized bottles. Orders placed on Fridays or during the weekend will be processed the following Monday.

Shipping delays depend on the carrier and on the destination. They vary between 24h and 9 days depending on the carriers (more info in the following tab). Shipping delays start when the carrier collects the package from the warehouse.

In consequence, to determine the date of receipt, you need to add to the shipping delays the order process delay, which takes usually 48 hours but can be up to 5 days during holiday periods.

France Metropolitan:

Coliposte: 48h/72h.
Mondial relay: 4/5 days.
Chronopost: 24h.

Belgium:

Coliposte: 3/4 days.
Chronopost: 48h.

Europe/World:

Home delivery: 4/9 days.
Chronopost: 48h.

RETURNS

  • Returns are accepted within 14 days upon reception of your order, for all products bought on the e-shop www.qwetch.com.

    Return conditions

    • The product must be unused and in its original packaging.
    • Include the return form, available here, with the package.
    • Send the package to the following address: Qwetch Service Logistique, 12 rue du professeur Camille Lian, 89520 Treigny, FRANCE.

    Shipping and handling costs (to the Qwetch logistics center) are the client's responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

    International client

    Returns are accepted for foreign customers, please reffer to the listed conditions overhead.

    Nb : If you bought Qwetch products through a reseller, please contact them directly.

Once the package is received, the product will be inspected and validated for the return eligibility. When the return is confirmed, the refund will be facilitated within 14 days, on the original form of payment. If you have any questions regarding your refund, please contact us with your order number.

WARRANTY

wetch guarantees its products for 2 years against manufacturing defaults, upon reception date.

The non-respect of the use & care conditions voids the warranty. These conditions are searchable on every product page of the e-shop www.qwetch.com. In case of a default on a "limited series" or "customization" product, Qwetch cannot guarantee to replace it by a similar product. If the default is linked to a spare part (sealing joint, lid, filter...), only the said spare part will be replaced.

To make a claim, please get in touch through our contact form and attach:

  • a proof of purchase,
  • a description of the problem encountered,
  • detailed photos of the product.

Before making a claim, please verify these 3 tabs hereunder:

To verify if your product keeps hot, pour hot water in your container and close the lid. After 5 min, feel the outer part of the product. If you feel several hot areas, then your product is not insulated. The insulation (hot or cold conservation) is guaranteed if the product is intact, without any impact and if it does not keep hot nor cold upon reception.

Make sure the sealing joint is well positionned and the lid properly closed. The leakproofness is guaranteed if the product is intact, without any impact.

All defaults linked directly to a problem of transport are guaranteed. It is necessary to keep proof of the damaged cardboard and packaging to proceed with the claim.