Frequently asked Questions

Shipping

We are doing our best to meet the estimated delivery date, but during the Christmas period, carriers can be very busy and delays may happen.
If you place an order on Friday after 12 (noon) or during the weekend, it will be processed from the following Monday.

Ordering deadline for deliveries arriving on 24/12/2021:
19/12: France – Austria – Belgium – Germany – Denmark – Spain – Italy – Luxembourg – the Netherlands – Portugal
17/12: Switzerland
16/12: Bulgaria – Cyprus – Spanish Islands – Finland – United Kingdom – Greece – Croatia – Ireland – Malta – Norway – Portuguese Islands

Please note that an additional 48 hours (working days) is necessary for personalised products with a first name as well as engraved bottles from the Tattoo, Freaks, French Team, Summer Flamingo, and Tropical Palm Tree collections.

Brexit Update:
Orders are usually sent to the UK within 3-5 working days. There are no customs taxes.

We ship to France, the UK, and countries of the European Union & Schengen Area.

We provide four shipping methods:

  • Home delivery without signature,
  • Home delivery with signature,
  • Pickup & Go location delivery,
  • Express home delivery with signature.

Disclaimer: some shipping methods may be unavailable because of economic reasons or unavailability of the service in certain countries or regions.

Shipping costs differ depending on the method of delivery and destination.

France, Belgium, Germany, the Netherlands, Luxembourg, Austria, UK, Spain, Portugal, Ireland and Italy:

  • Pickup & Go location delivery:  4,50 € – Free over 20 € order.
  • Home delivery with or without signature: 6 € – Free over 40 € order.
  • Express home delivery with signature: 10 €
    Express delivery is not possible if your order contains a personalised product or an engraving: Van bottles, Skull, Skate, Ice cat, Equipe de France, Tatoo, Zodiac; these bottles are made on-demand we can’t ensure delivery in 24 hours.
    To receive your package in 24 hours, you must place your order before 12 pm from Monday to Friday.
    Note/Brexit info: There are no customs taxes for shipping to the UK.

Countries of the European Union not listed above & Schengen Area (including Switzerland):

  • Home delivery with signature: From 12,5 € to 15 € (taxes and customs duties payable by the client may apply).

Taxes and custom duties

International deliveries are subject to taxes and customs for countries outside of France and the Schengen Area.

Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility upon reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

Orders are shipped within 24h to 3 days (depending on the products and holiday periods) following their confirmation. Orders placed on Fridays after 12pm or during the weekend will be processed the following Monday.

Note: Be aware of an extra 48h delay with personalised products and bottles from the Kids, Flamingo, Tropical Palm Tree, and French Team collections.

Note: Please be aware of an extra 48h delay (excluding weekends) for personalised products and engraved bottles, as well as for the Tattoo and French Team collections.

FRANCE :

Home & pickup: 3/4 business days.
Express: 24 to 48h (business days).

 

EUROPE :

Home & pickup: 4/5 business days.
Switzerland: Customs clearance time may be added to the estimated delivery date.

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