Frequently asked Questions

Shipping

Update on Brexit:
Orders are normally sent to the UK within 3-5 working days. There are no customs taxes.

We ship to France Metropolitan, Corsica, UK, FOD and countries of the European Union & Schengen Area.

We usually provide 4 shipping methods:

  • Home delivery without signature.
  • Home delivery with signature.
  • Pickup & Go location delivery.
  • Express home delivery with signature.

Disclaimer: some shipping methods may be unavailable because of economic reasons or unavailability of the service in certain countries or regions.

Shipping costs differ depending on the method of delivery and destination.

France Metropolitan, Belgium, Germany, the Netherlands, Luxembourg, Austria, UK, Spain, Portugal, Ireland and Italy:

  • Pickup & Go location delivery:  4,50 € – Free over 20 € order.
  • Home delivery with or without signature: 6 € – Free over 40 € order.
  • Express home delivery with signature: 10 €
    Express delivery is not possible if your order contains a personalized product or an engraving: Van bottles, Skull, Skate, Ice cat, The Freaks, Equipe de France, Pink Flamingo, Palm Tree; these bottles are made on demand we can’t ensure a delivery in 24 hours.
    To receive your package in 24 hours, you must place your order before 12 pm from Monday to Friday.Note/Brexit info: There are no customs taxes for shipping to UK.


FOD (French Overseas Departments):

  • Home delivery with signature: 10 € (taxes and custom duties payable by the client at reception of the parcel).

Countries of the European Union not listed above & Schengen Area:

  • Home delivery with signature: 15 € (taxes and custom duties payable by the client may apply).

Taxes and custom duties

International deliveries are subject to taxes and customs for countries outside of France and the Schengen Area.

Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility on reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

Orders are shipped within 24h to 3 days (depending on the products and holiday periods) following their confirmation. Orders placed on Fridays after 12pm or during the weekend will be processed the following Monday.

Note: be aware of an extra 48h delay with personalized products and bottles from the Summer, Winter, Tropical and Unicorn collections.

Note: be aware of an extra 48h delay with personalized products and engraved bottles: Van,  Skull, Skate, Ice cat, The Freaks, Equipe de France, Pink Flamingo, Palm Tree

FRANCE Metropolitan :

Home & pickup: 2/3 days.
UPS: 24 to 48h / No delivery on weekends.

 

EUROPE :

Home & pickup: 3/4 days.
UPS: 4 to 9 days / No delivery on weekends.

 

FOD:

Home delivery: 4 to 9 days.

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