Frequently asked Questions


Europe ZONE 1 (France, Belgium, Germany, the Netherlands, Luxemburg, Austria, UK, Spain, Portugal, Ireland and Italy):

  • Free shipping over 30€ 

Types of delivery available depending on the country :

  • Pickup & Go location: 4,50€ – Free shipping over 30€
  • Home delivery: 8€ – Free shipping over 35€
  • Express: 15€

Express delivery is not possible if your order contains a personalised product or an engraving: Van bottles, Skull, Skate, Ice cat, Equipe de France, Tattoo, Zodiac; these bottles are made on-demand we can’t ensure delivery in 24 hours.
To receive your package in 24 hours, you must place your order before 12 pm from Monday to Friday.


DOM-TOM (French Overseas Dpt) + Europe ZONE 2 (Countries of the European Union not listed above & Schengen Area):

  • Home delivery: 15€  – Free shipping over 59€ 


Taxes and custom duties

International deliveries are subject to taxes and customs for countries outside of France and the European Union.

The selling prices of Qwetch products do not fluctuate depending on the destination. For DOM-TOM and countries outside the European Union, the invoicing including all taxes is equal to an invoicing excluding taxes. According to the country or department of delivery, additional local taxes and customs, calculated on the purchase price, can be asked to the customer by the logistics carrier.

Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility upon reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

Orders are shipped within 24h to 3 days (depending on the products and holiday periods) following their confirmation. Orders placed on Fridays after 12pm or during the weekend will be processed the following Monday.

Note: Be aware of an extra 48h delay with personalised products and bottles from the Tattoo, Zodiac and French Team collections.


Home & pickup: 4 business days.
Express: 24 to 48h on orders placed between monday and friday.



Home & pickup: 5 business days.
Switzerland: Customs clearance time may be added to the estimated delivery date.


DOM TOM (Overseas French Dept)

Home: 9 to 11 business days.

Customs clearance time may be added to the estimated delivery date.



Customization: please be aware of an extra 48h delay (excluding weekends) for personalised products and engraved bottles, as well as for the Tattoo, French Team and Zodiac collections.

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