Frequently asked Questions


Returns are accepted within 30 days upon reception of your order, for all products* bought on the e-shop

*Personalised products are final sales and cannot be returned. If your personalised product is defective upon reception, please contact us directly.


Return conditions

  • The product must be unused and in its original packaging,
  • Include the return form, available here, with the package,
  • Place the product and its original packaging in a box for shipping,
  • Send the package to the following address: LA RUCHE LOGISTIQUE, Voie Communale 4, 21320 Créancey, FRANCE.

Shipping and handling costs (to the Qwetch logistics centre) are the client’s responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

All returned products are inspected upon receipt in logistics. Processing time is approximately 10 days. If the returned product has signs of use or does not meet the return conditions, Qwetch reserves the right to not refund the customer and to send the product (unsaleable) back to the recipient.


International client

Returns are accepted for foreign customers, please refer to the listed conditions overhead.

Nb: If you bought Qwetch products through a reseller, please contact them directly.

Once the package has been received, the product will be inspected and validated for return eligibility. When the return has been confirmed, the refund will be facilitated within 14 days, on the original form of payment.

If you have any questions regarding your refund, please contact us with your order number at [email protected]

Once your order has been placed, it is directly transmitted to our logisticians for preparation and shipping, in order to deliver it as soon as possible.

Unfortunately, since orders are automated, we cannot modify or cancel them.

If your order includes a personalised bottle, it cannot be cancelled or refunded.

If your order does not include a personalised bottle, we advise you not to pick up the package in the pick-up or in case of home delivery, to leave a note of package refusal to the attention of the deliverer on your mailbox.
Your package will be returned to our warehouse, we can then proceed to the change of address or refund the order.

If you do not wish to return the entire order, you will find the return procedure in the Returns section.

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