Frequently asked Questions

Products

Sometimes some of our products are not customisable. But why? There are three possible scenarios:

  • Either it is a new product and it is currently being tested by our Alsatian engraver. If the test proves to be successful, it will soon be available for engraving;
  • Either the patterns of the design do not allow to clearly engrave the product;
  • Either the material of the product does not allow engraving (for example, our glass teapots are not customisable).

Throughout the year, we strive to ensure a fixed and fair price for our Qwetch products. This year, the winter sale takes place from Wednesday the 12th of January until Tuesday the 8th of February included, a legal period during which some of our products will be subject to a price reduction. We have chosen to offer reduced prices to our customers because we need to dispose of certain unsold products from our stocks, end of series which will not be renewed. Our discounted prices will not be subject to a second or third markdown. Right from the start, our products are displayed at the price we believe is the fairest and most advantageous for you. To avoid unreasonable overconsumption, we encourage you to buy a product, on our website or elsewhere, only if you really need it. Enjoy!

Since the 1st of October 2021, Qwetch has increased the prices of some of its products. This is due to a significant increase in transport prices and products’ cost price. More specifically, the increase in costs is linked to both the congestion of some seaports blocked by COVID-19 for over two years now and to the scarcity of raw materials (stainless steel, copper, etc.) as well as cardboard packaging. According to the Data and Statistical Studies of the French Ministry of Ecological Transition published in June 2021, in the first quarter of 2021, freight and warehousing transport prices increased in all sectors. Maritime transport prices recorded the highest increase (+16.1%) – this is precisely the means of transport used by Qwetch to transport its products. This situation not only impacts Qwetch but also the vast majority of manufacturers.

Qwetch products are made by specialists, whose technics and raw materials guarantee a high level of temperature conservation, whether hot or cold.

The vacuum insulated technology and the numerous quality controls, operated along the production lines, ensure these great performances, even on small volume capacities.

  • Insulated stainless steel tea mugs 300ml:  5 hours hot / 7 hours cold.
  • Insulated stainless steel tea mugs 400ml:  6 hours hot / 8 hours cold.
  • Double-wall glass tea mugs 320ml and 430 ml: 1 hour hot.
  • Insulated stainless steel bottles 260ml, 350ml, 500ml, 750ml and 1,5L : 12 hours hot / 24 hours cold. Please note that our single-wall bottles are not insulated (“One” Collection).
  • Insulated stainless steel lunchboxes 500 ml: 5 hours hot / 7 hours cold.

Insulated stainless steel tea mugs: 300ml / 10oz and 400ml / 13.5oz.
Double-wall glass tea mugs: 320ml / 10.8oz and 430ml / 14.5oz.
Insulated stainless steel lunchboxes: 500ml / 16.9oz.
Insulated stainless steel bottles: 260ml / 8.8oz, 500ml / 16.9oz, 750ml / 25.4oz and 1,5L / 50.7oz.

  • 260ml: traditional porcelain teacup.
  • 500ml: perfect size to replace everyday plastic bottles.
  • 750ml: the size of a bottle of wine.
  • 1,5L: family-size plastic water bottle.

Yes, most Qwetch containers are 100% leakproof thanks to a silicone seal placed on the lid.

Please make sure to read the product’s description to see if your product is leakproof.

Clean your products and spare parts before the initial use and after each use. Clean with warm soapy water (mild detergent).
Rinse thoroughly and let it dry head down.
For a deep clean, we recommend using a teaspoon of baking soda, warm water, and a cleaning brush. If needed, let the baking soda sit for a few hours before rinsing.
Caution: do not use abrasive products to clean, it may damage your containers.

Do not put in the microwave or in the oven.
Do not put in the dishwasher.

Insulated containers are ethically and responsibly made in China, in selected factories and managed very closely by our Chinese team and ourselves.
We work with our Chinese team who is constantly in touch with the manufactures. We also visit several times a year to discuss with engineers and find ways to make each product better and more efficient. Qwetch has several quality controls during production processes, made by independent laboratories (SGS international, etc.), regarding raw material quality, compliance monitoring and quality of final products before departing for France. We choose factories for their quality and social engagement

Our organic cotton accessories are GOTS-certified, designed in France, and made in India by an ethical cooperative Les Mouettes Vertes.
The Cork sleeves are designed in France and made in Portugal by artisans.

The rigorous selection of raw materials such as glass, stainless steel 304 18/8 and BPA-free PP5, allows Qwetch to say that its products are the safest alternative to plastic and aluminium containers, made of phthalates and endocrine disruptors, proven to be harmful to your health.

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