Qwetch guarantees its products for 2 years against manufacturing defects, upon reception date.
The non-respect of the use & care conditions voids the warranty. These conditions are searchable on every product page of the e-shop www.qwetch.com. In case of a default on a “limited series” or “customisation” product, Qwetch cannot guarantee to replace it with a similar product. If the defect is linked to a spare part (sealing joint, lid, filter, etc.), only the said spare part will be replaced.
To make a claim, please get in touch through our contact form and attach:
- proof of purchase,
- description of the problem encountered,
- detailed photos of the product.
Before making a claim, please verify these 3 tabs hereunder:
(Your product does not keep hot or cold? Your product is not leakproof? Your product has been damaged during transport?)