How can I return a product?


Returns are accepted within 30 days upon reception of your order, for all products* bought on the e-shop

*Personalised products are final sales and cannot be returned. If your personalised product is defective upon reception, please contact us directly.


Return conditions

  • The product must be unused and in its original packaging,
  • Include the return form, available here, with the package,
  • Place the product and its original packaging in a box for shipping,
  • Send the package to the following address: LA RUCHE LOGISTIQUE, Voie Communale 4, 21320 Créancey, FRANCE.

Shipping and handling costs (to the Qwetch logistics centre) are the client’s responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.

All returned products are inspected upon receipt in logistics. Processing time is approximately 10 days. If the returned product has signs of use or does not meet the return conditions, Qwetch reserves the right to not refund the customer and to send the product (unsaleable) back to the recipient.


International client

Returns are accepted for foreign customers, please refer to the listed conditions overhead.

Nb: If you bought Qwetch products through a reseller, please contact them directly.

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