Once your order has been placed, it is directly transmitted to our logisticians for preparation and shipping, in order to deliver it as soon as possible.
Unfortunately, since orders are automated, we cannot modify or cancel them.
If your order includes a personalised bottle, it cannot be cancelled or refunded.
If your order does not include a personalised bottle, we advise you not to pick up the package in the pick-up or in case of home delivery, to leave a note of package refusal to the attention of the deliverer on your mailbox.
Your package will be returned to our warehouse, we can then proceed to the change of address or refund the order.
If you do not wish to return the entire order, you will find the return procedure in the Returns section.