Returns are accepted within 30 days upon reception of your order, for all products* bought on the e-shop www.qwetch.com.
*Personalised products are final sales and cannot be returned. If your personalised product is defective upon reception, please contact us directly.
Shipping and handling costs (to the Qwetch logistics centre) are the client’s responsibility. Qwetch is not responsible for lost packages, we recommend using a shipping method with tracking and signature.
Returns are accepted for foreign customers, please refer to the listed conditions overhead.
Nb: If you bought Qwetch products through a reseller, please contact them directly.
Qwetch products are made by specialists, whose technics and raw materials guarantee a high level of temperature conservation, whether hot or cold.
The vacuum insulated technology and the numerous quality controls, operated along the production lines, ensure these great performances, even on small volume capacities.
Shipping costs differ depending on the method of delivery and destination.
France, Belgium, Germany, the Netherlands, Luxembourg, Austria, UK, Spain, Portugal, Ireland and Italy:
Countries of the European Union not listed above & Schengen Area (including Switzerland):
Taxes and custom duties
International deliveries are subject to taxes and customs for countries outside of France and the Schengen Area.
Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility upon reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.
Once your order has been placed, it is directly transmitted to our logisticians for preparation and shipping, in order to deliver it as soon as possible.
Unfortunately, since orders are automated, we cannot modify or cancel them.
If your order includes a personalised bottle, it cannot be cancelled or refunded.
If your order does not include a personalised bottle, we advise you not to pick up the package in the pick-up or in case of home delivery, to leave a note of package refusal to the attention of the deliverer on your mailbox.
Your package will be returned to our warehouse, we can then proceed to the change of address or refund the order.
If you do not wish to return the entire order, you will find the return procedure in the Returns section.