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+33 (0)9 71 21 14 72
Monday to Friday – 9am to 12pm / 2pm to 5pm
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Read the FAQs

Qwetch products are made by specialists, whose technics and raw materials guarantee a high level of temperature conservation, whether hot or cold.

The vacuum insulated technology and the numerous quality controls, opperated along the production lines, ensure these great performances, even on small volume capacities.

  • Insulated stainless steel teamugs 300ml :  5 hours hot / 7 hours cold.
  • Insulated stainless steel teamugs 400ml :  6 hours hot / 8 hours cold.
  • Double-wall glass teamugs 320ml and 430 ml : 1 hour hot.
  • Insulated stainless steel bottles 260ml, 350ml, 500ml, 750ml and 1,5L : 12 hours hot / 24 hours cold.Please note that our single-wall bottles are not insulated (“One” Collection).
  • Insulated stainless steel lunchboxes 500 ml : 5 hours hot / 7 hours cold.

Shipping costs differ depending on the method of delivery and destination.

France Metropolitan, Belgium, Germany, the Netherlands, Luxembourg, Austria, UK, Spain, Portugal, Ireland and Italy:

  • Pickup & Go location delivery:  4,50 € – Free over 20 € order.
  • Home delivery with or without signature: 6 € – Free over 40 € order.
  • Express home delivery with signature: 10 €
    Express delivery is not possible if your order contains a personalized product or an engraving: Van bottles, Skull, Skate, Ice cat, The Freaks, Equipe de France, Pink Flamingo, Palm Tree; these bottles are made on demand we can’t ensure a delivery in 24 hours.
    To receive your package in 24 hours, you must place your order before 12 pm from Monday to Friday.Note/Brexit info: There are no customs taxes for shipping to UK.

FOD (French Overseas Departments):

  • Home delivery with signature: 10 € (taxes and custom duties payable by the client at reception of the parcel).

Countries of the European Union not listed above & Schengen Area:

  • Home delivery with signature: 15 € (taxes and custom duties payable by the client may apply).

Taxes and custom duties

International deliveries are subject to taxes and customs for countries outside of France and the Schengen Area.

Customs duties, taxes and various dues or impositions payable on importing goods are the client’s responsibility on reception of the parcel. The total of these taxes depends on the regulations in force in each destination country. We cannot inform the client of their exact amount. It is up to the client, therefore, to obtain the necessary information from the local authorities.

Once your order is placed, it is directly transmitted to our logistician for preparation and shipping, in order to deliver it as soon as possible.

Unfortunately, since orders are automated, we cannot modify or cancel them.

If your order includes a personalized bottle, it cannot be cancelled or refunded.

If your order does not include a personalized bottle, we advise you not to pick up the package in the pick-up or in case of home delivery, to leave a note of refusal of package to the attention of the mail man on your mailbox.
Your package will be returned to our warehouse, we can then proceed to the change of address or refund the order.

If you do not wish to return the entire order, you will find the return procedure in the Returns section.

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